Refund policy

Refund policy:

Damaged, defective, misprinted or wrong item. Please inspect your order on arrival. If your print arrives damaged, with a printing defect, or you received the wrong item, email us at iwhiteplant@gmail.com within 30 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund — your choice. No need to ship anything back.

Change of mind. Every print is made to order for you, so we don't offer exchanges — if you'd like a different piece, the fastest way is to place a separate order for it.

EU & UK — 14-day cooling-off period. If your order ships to the EU or the UK, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. Contact us first at iwhiteplant@gmail.com — we will confirm the return address before you send anything; items sent back without a confirmed return will not be accepted. The item must be unused and in its original packaging. Return shipping is paid by the customer. Digital downloads are exempt once delivered.

Digital products. Wallpaper packs and other downloads are delivered instantly and are non-refundable once delivered. If a file is broken or you have any problem with a download, write to us — we will fix it.

Custom work. Commissioned pieces follow the terms agreed individually for each project before work begins.

How refunds are processed. Approved refunds go back to the original payment method, usually within 5–10 business days.

Last updated: 15 August 2026